A 99.9% Server Uptime
We have set up our website hosting platform using dependable hardware and strongly customized software. Our admins have installed a customized version of Security–Enhanced Linux on our machines in order to guarantee utmost protection and stability. We have set up a number of distributed denial–of–service prevention units coupled with powerful firewall software to make sure our internal network is unassailable and secure.
All our Linux website hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on enterprise–level hardware components delivered by Juniper. In addition, on each single router, we have configured a firewall with an advanced set of rules as a way to sift out all questionable requests.
In this way, in each of our datacenter facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not pleased with our hosting services, or if you find them insufficient, or if you decide that you need to have a VPS web hosting instead of a cloud hosting account – we will give you a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will retain full control of your domain names even when you close your account with us.
24/7 Technical Support
If you happen to operate a web hosting company, your support engineers are of fundamental importance. This is exactly why we have punctiliously hand–picked a highly professional team of support engineers, each with several years of training behind his back. With their help, our company offers 24x7 support with each of our hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All helpdesk tickets are replied to in less than 60 minutes and our average response time is below 20 minutes!