24/7 Customer Support in Website Hosting
We provide you with 24/7 customer, billing and tech support for our Linux website hosting. Even if you aren't our client yet and you have questions, we will help you promptly and give you the needed information, so as to give you a choice to make the very best decision when you purchase your new website hosting account. We are available at any time, including weekends and holidays, and we offer several means of communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have multiple phone numbers all over the world, thus you'll be able to call the one which is closer to you. The maximum response time for the email messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget about waiting for days to get assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All the semi-dedicated hosting that we provide include 24/7 customer and technical support, which means that no matter what problem you experience, you will be able to contact us and we'll give you a hand quickly. Our guaranteed response time for each email or support ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; usually the reply time hardly ever exceeds 20 minutes. In addition, we offer phone support with multiple local numbers globally plus a live chat, which means that you are able to contact us and find additional details about our solutions even if you don't have an account yet. We can assist you with any kind of question or a difficulty you may have - payment methods, plan specifications, e-mail configuration, hosting account settings, and many others. If you employ our services, you will never have a scenario where you have to wait for a couple of days to get a problem solved like you'll have to do with lots of other companies.
24/7 Customer Support in VPS Web Hosting
In case you purchase a virtual private server through our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have a couple of local phone numbers in the USA, the UK and Australia as well as a live chat service. When you're an existing customer and you require help with some technical issue which requires longer time to investigate or resolve, you're able to open a support ticket through your billing account or you'll be able to send an e-mail message and we will handle the problem and send you an answer within 1 hour. The reply time is guaranteed 24/7, which includes weekends and holidays, yet for the vast majority of problems it takes no more than 30 minutes to receive assistance. Our support service covers the VPS as well as all pre-installed software it features, so if you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
When you get a dedicated server from us, you can contact us at any time using various channels and the maximum time that you'll need to wait for a response is up to one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can assist you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a technical matter, you'll be able to open a support ticket via the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you would like to find out about our hosting services before you order, you can use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. When you're looking for help with third-party software that you cannot deploy or manage efficiently, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.