Integrated Ticketing System in Website Hosting
Our Linux website hosting include an integrated ticketing system, which is included in our in-house created Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything related to the hosting service itself in the same location – payments, web files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different systems. In case you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with just a few mouse clicks without needing to leave your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a number of educative articles, which will provide you with more information and which may help you fix any given problem before you actually post a ticket. We guarantee a response time of no more than one hour, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more efficient to manage everything in one location, so we have implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which is available with each semi-dedicated server plan. This will enable you to manage the communication with our tech support team together with your content, so you won’t have to remember additional sign-on credentials for some other admin console. You will be able to open a new ticket or to check the status of an old one with less than a few clicks of the mouse while you are browsing the content hosted in your semi-dedicated account. Moreover, you can go through older tickets using a clever search box or read relevant help articles, which offer solutions to common problems. The integrated trouble ticket system is closely monitored 24-7-365 with the maximum response time being only one hour, so there will always be someone to assist you.