In case you’ve bought a hosting package and you’ve got certain enquiries connected to a specific function/feature, or if you have stumbled upon some issue and you require help, you should be able to touch base with the respective help desk support team. All web hosting providers use a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because of the fact that the easiest way to solve a problem most often is to open a ticket. This model of communication makes the replies exchanged by both parties easy to track and allows the customer care staff representatives to escalate the issue in the event that, for example, a server admin should step in. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will have to use no less than 2 different accounts to touch base with the support staff and to actually manage the hosting space. Incessantly switching between different accounts may often be a nuisance, not to mention the fact that it takes quite a long time for the vast majority of hosting companies to answer ticket requests.

Integrated Ticketing System in Website Hosting

Our Linux website hosting include an integrated ticketing system, which is included in our in-house created Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything related to the hosting service itself in the same location – payments, web files, e-mails, trouble tickets, etc., eliminating the need to log in and out of different systems. In case you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with just a few mouse clicks without needing to leave your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a number of educative articles, which will provide you with more information and which may help you fix any given problem before you actually post a ticket. We guarantee a response time of no more than one hour, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything in one location, so we have implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which is available with each semi-dedicated server plan. This will enable you to manage the communication with our tech support team together with your content, so you won’t have to remember additional sign-on credentials for some other admin console. You will be able to open a new ticket or to check the status of an old one with less than a few clicks of the mouse while you are browsing the content hosted in your semi-dedicated account. Moreover, you can go through older tickets using a clever search box or read relevant help articles, which offer solutions to common problems. The integrated trouble ticket system is closely monitored 24-7-365 with the maximum response time being only one hour, so there will always be someone to assist you.