A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It's an efficient way to receive some info about the hosting services or get some problem resolved since you are talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the reduced chance of mistakes when you exchange info like usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't need to stay on the chat constantly - you can do something else while the representative investigates the issue involved. Also, you'll be able to be a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone fees that you will need to pay if you're calling to a different country.

Live Chat Support in Website Hosting

We provide a live chat assistance service for all of the Linux website hosting that we offer and we're able to help you with almost everything in real time. If you do not have an account with our company yet, we're able to give you more info about the plans so as to help you to select the most appropriate plan. If you are a current customer, we will be able to assist you with any billing or general issue plus with plenty of common technical issues, for example an email address setup in a desktop e-mail client. In case you cannot call us for whatever reason or you're in a country where we don't have a local phone number, the live chat is the best way to get in touch with us. Of course, some problems need extra time to investigate and test, therefore you will have to open a ticket to our technicians, however, we're able to save you time and assist you with various problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all of our prospective and active clients. If you're looking for a new web hosting account, you're able to chat in real time to one of our representatives and obtain more information about our semi-dedicated hosting in order to pick the right package for your sites. In the event that you already have an account with us, we can assist you in a very timely manner with billing, general and first-level techissues. Though sometimes you may have to open a support ticket as there are problems that can't be resolved through a live chat, we will be able to help you with lots of basic tasks, such as installing an e-mail account in an e-mail client or redirecting one domain to another. Thus, you will enjoy quick support and you'll save plenty of time.