One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can just forget about waiting around for hours, or even all day, to get a response to a customer support ticket or an email. Regardless of when you get in touch with us, we will get back to you within maximum 60 minutes with any technical or pre-sales inquiries that you might have. In reality, our actual reply time scarcely ever surpasses twenty to thirty minutes. Since we’re on duty 24 hours a day, 7 days a week, you’ll always get help in a timely fashion and we understand exactly how critical this is in the digital age. Shortly after you contact us, we will reply to your enquiries. In case you stumble upon any technical challenge, we’ll take care of it for you, or we will supply you with all the needed information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we understand just how vital it is to obtain timely help, we promise that you’ll never have to wait for more than one hour to get a reply to any ticket that you send via your semi-dedicated server CP. The fact is, you’ll rarely need to wait for more than twenty-thirty minutes and this is valid for any query irrespective of its nature – billing, general or technical. Additionally, our tech and customer support team is working 365 days a year, which means that even in case you post a ticket during official holidays, you’ll invariably get a fast response, which will include the answer to an enquiry, the solution to a predicament or the details required to sort out an issue yourself – in case there is something that you have to do on your end. With us, you will never have to spend a day hanging around awaiting an answer like you would with plenty of other web hosting providers.