If you ever have any enquiries relating to the web hosting service or you experience a problem with your websites, you will need to touch base with the hosting company’s technical support team. It may not make a difference how promptly they will reply when you have a generic inquiry, but an issue like a mishandled software application update, for example, may lead to your site becoming damaged or invisible on the World Wide Web. And the longer you have to wait for the support team to assist you, the longer the site will be inoperative. In case you offer services or goods online, any downtime will affect your site in a damaging way and you may lose current or potential customers. A lot of web hosting providers, primarily resellers, handle trouble tickets and emails within 24 hours, but in the online era this is far too long, since clients will hardly ever come back to a site that is not functioning correctly over lengthy time intervals.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can just forget about waiting around for hours, or even all day, to get a response to a customer support ticket or an email. Regardless of when you get in touch with us, we will get back to you within maximum 60 minutes with any technical or pre-sales inquiries that you might have. In reality, our actual reply time scarcely ever surpasses twenty to thirty minutes. Since we’re on duty 24 hours a day, 7 days a week, you’ll always get help in a timely fashion and we understand exactly how critical this is in the digital age. Shortly after you contact us, we will reply to your enquiries. In case you stumble upon any technical challenge, we’ll take care of it for you, or we will supply you with all the needed information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand just how vital it is to obtain timely help, we promise that you’ll never have to wait for more than one hour to get a reply to any ticket that you send via your semi-dedicated server CP. The fact is, you’ll rarely need to wait for more than twenty-thirty minutes and this is valid for any query irrespective of its nature – billing, general or technical. Additionally, our tech and customer support team is working 365 days a year, which means that even in case you post a ticket during official holidays, you’ll invariably get a fast response, which will include the answer to an enquiry, the solution to a predicament or the details required to sort out an issue yourself – in case there is something that you have to do on your end. With us, you will never have to spend a day hanging around awaiting an answer like you would with plenty of other web hosting providers.