Phone Support in Website Hosting
All our website hosting packages include telephone support fourteen hrs a day even on official holidays, which means that if you don't have an account yet, you are able to call and learn more about our services or whether we will meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to contact the number which is nearer to you. If you're an existing customer, we will help you in a timely manner with all the general and billing issues and with a number of tech issues in order to save you time and efforts - we are aware of the fact that sometimes it is more convenient to consult with a live person and get things done promptly. Certainly, some issues simply cannot be resolved on the phone, so if this is the case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we supply feature real-time phone support for 14 hours a day. If you're not sure which plan will be suitable for your sites, you would like to find out more about a package's specifications or you need any other information about our solutions, you're able to call any of the local phone numbers that we have in the United States, the UK and Australia and our customer support agents will help you. In case you currently have an account, you're able to get in touch with us about sales and general issues, although we're usually able to help with many technical issues as well. For strictly technical problems you'll have to employ our built-in ticketing system where the communication between you and our tech support crew will be in 1 place, which is the better option if the trouble needs more time to be resolved or it needs to be escalated to our sysadmins.