A One–Hour Support Ticket Response Time Guarantee
We provide a sixty–minute response time guarantee for each support ticket or e–mail that you send to our client care staff. We will rapidly respond to all the general questions and forward the issue to our sysadmins in case any additional assistance is required. If you order the Optional Managed Services package, we will complete any of the included server management tasks at a time that has been agreed upon upfront.
A Topflight Technical Support Service
We’ll be at your disposal 24/7/365 to answer any inquiries that you may have connected to our Website Control Panel or any of the apps that we have pre–installed for you on the server. If you also require help with server administration procedures, you can examine our Optional Managed Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package comes with our free–of–cost Website Control Panel, which offers an integrated knowledge base plus a collection of step–by–step video tutorials. Whenever you require help working with the Website Control Panel, just hit the Videos or Help buttons in the upper right corner.