Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Delivering high quality support promptly is our main priority, so that we backup each Linux website hosting plan with a 1–hour ticket response warranty. Once you submit a ticket or send us a message, our user help and support staff will do all they could do to supply the most appropriate remedy for your issue and to offer you guidance quickly.

  • Top quality support service
  • A Top–quality Support Service

  • You can easlily email us 24x7x365 with any query you may have relating to our products. Now we have techs available at all times to provide you with assistance whenever needed. You can use the ticket system or post a message whenever you want, or you can pick–up the phone or use the online chat within business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • iDonGraph Media Ltd’s Control Panel delivers a huge know–how base which is built–into all sections. In each area, you’ll find a Help button that will load for you a group of step–by–step tutorials on how to apply a selected function or execute a selected action. Additionally, we have made mini seminar videos so that you could get a better idea of the Control Panel’s interface.